Accommodation and Activities

All the hotels have step free access, multiple lifts are found in each reception area. All restaurants, bars, shops and games rooms are accessible from the lifts. All the hotels have accessible public toilet facilities. The staff are always available at reception should you have any queries or concerns.

Assistance and Guide Dogs - Assistance/guide dogs are welcome in the accommodation but please tell us in advance so we can allocate the most appropriate room for you. Upon arrival, please advise Reception of any additional requirements and they will endeavour to accommodate these where possible.

Wheelchair Hire - A limited number of wheelchairs are available for hire providing they have been pre-booked from our Reception areas. A £20 refundable deposit is required. We would suggest that guests who need a wheelchair to travel around the accommodation bring their own for ease and certainty. We are able to charge mobility scooters; please ensure you tell us when you make your reservation so we can accommodate this.

Deaf/Hearing-impaired guests - Portable induction loops which can be used around the accommodation to assist you further are available at our hotel Receptions. Vibrating pagers are available from Receptions to guests who are deaf or hard of hearing. These will be activated in the event of fire alarm activation or other emergency requiring guest evacuation of the hotel.

Special dietary requirements - The Hotel restaurants serve a wide range of top-quality cuisine to suit all palates and menus can be found on-line. Please inform us when booking your stay at the hotels of any special dietary requirements so that we can make sure that we can provide for your specific needs

Assistance in the event of an emergency - Upon arrival at the accommodation, please make Reception aware of any additional assistance that you may require in the rare event of an emergency at any time throughout your stay. They will ensure that these needs are met in the event of an emergency.

If you have any questions about Accessibility within our accommodation, please e-mail on our team in advance of your stay: HotelAccessibility@alton-towers.com

There are six accessible parking bays for guests at the front of the Alton Towers Hotel; these are available to Blue Badge holders and are complimentary when staying in the hotel. There are nine rooms in the Alton Towers Hotel which have been specifically designed for non-ambulant guests:

• 7 x Explorer rooms, 2 x Arctic Explorer rooms

Each of these rooms has the following facilities:

• 1 x Double bed, 1 x Single bed, Pull alarm cords in both the bathroom and bedroom, Handrails in the bathroom, Widened doorways, Lowered fixtures/fittings

There is an accessible toilet available in the public area of the Alton Towers Hotel. This has lowered fixtures and fittings, with grab rails and pull alarm cords. The hotel also has two lifts which cover all floors of the hotel.

Deaf and hard of hearing guests can collect a device from Reception that will vibrate and light up in the event of a fire alarm activation.

Getting about

It takes about 10 minutes to walk from the Alton Towers Hotel to the Monorail station for access to the Theme Park and about five minutes to walk to the Splash Landings Waterpark. There is an inside, step free, walkway to get to the Splash Landings Hotel.

There are eight accessible parking bays for guests at the side of the Splash Landings Hotel; these are available to Blue Badge holders and are complimentary when staying in the hotel. Accessible rooms:

• 9 x Accessible rooms in the Splash Landings Hotel that sleep three people (one double bed and one single bed).
• 2 x that sleep six people (one double bed, one double sofa bed and bunk beds)

As well as the other features of the rooms in the Alton Towers Hotel, they also have accessible shower facilities (no baths are installed in these rooms).

Deaf and hard of hearing guests can collect a device from Reception that will vibrate and light up in the event of a fire alarm activation.

Getting about

It takes about five minutes to walk from the Splash Landings Hotel to the Monorail station for access to the Theme Park and about five minutes to get through to the Alton Towers Hotel. There is an inside, step free, walkway to get to the Alton Towers Hotel.

There are five accessible parking bays for guests at the front of the CBeebies Land Hotel; these are available to Blue Badge holders and are complimentary when staying in the hotel.There are:

• 4 x Accessible rooms available (two family rooms that sleep five and two larger suites, which sleeps
  seven).

• The family rooms have: 1 x Double bed (standard size), 2 x Single bunk beds, 1 x Truckle bed
• The suites have:1 x Double bed (standard size), 2 x Single bunk beds, 1 x Truckle bed, 1 x Double sofa bed

• Facilities include: Pull alarm cords in both the bathroom and bedroom, Handrails in the bathroom, Widened doorways, Lowered fixtures/fittings. The CBeebies Land Hotel rooms all come with a cot, bottle warmer and step stool.

Deaf and hard of hearing guests can collect a device from Reception that will vibrate and light up in the event of a fire alarm activation

Lifts

The CBeebies Land Hotel is designed to help children learn and explore through sensory features, bright colours and lots of inclusive entertainment. The lifts have light and sound features that can be turned off if required.

Getting about

It takes about ten minutes to walk from the CBeebies Land Hotel to the monorail station for access to the theme park and about five minutes to walk to the Splash Landings Waterpark

There is accessible parking available, both outside reception and by the accessible lodges. A barrier will need to be lowered to let your car into the Enchanted Village, please ask at reception. There is also accessible parking available for our luxury treehouse, Oakwood. These are available to Blue Badge holders and complimentary when staying in the hotel and our lodges. Your Blue Badge will need to be shown to the reception to park in these spaces.

The Enchanted Village has:

• 8 x specially adapted Lodges that will accommodate non-ambulant guests.

Each of these Lodges has:

• 1 x double bed (standard size), 2 x single bunk beds, 1 x single truckle bed, Wet room, Pull alarm cords in the bathroom and bedroom, step free access and widened doorways.
• One of our luxury Treehouses has also been adapted with a ground floor bathroom and bedroom; the bathroom in this property has a low sided bath with a transfer area. Facilities include pull alarm cords in the bathroom and bedroom, step free access and widened front and bathroom doors.
• Deaf and hard of hearing guests can collect a device from Reception that will vibrate and light up in the event of a fire alarm activation.

Getting about

It takes roughly fifteen minutes to walk from the Enchanted Village to the monorail station for access to the theme park and about ten minutes to walk to the Splash Landings Hotel for access to the water park.

The 18-hole crazy golf course is fully accessible, with a ramp upon entry. There are no steep areas or steps
and there are no loud areas or flashing lights currently. We do have smoke effects on the Hex and Duel holes
which may be unsuitable for guests with asthma or similar conditions. Please speak to a staff member for any
further information